Terms and Conditions of trade
Orders can be placed via this website, via easy-pv.co.uk, over the phone and by email. It is the customers responsibility to check that the details of quotes and proformas are correct before confirming the order (payment of a proforma and/or collection of a kit are to be taken as confirmation of the associated proforma or quote).
Our mounting calculations are based on 1200mm hook spacing; we recommend under all circumstances to verify snow and wind loadings to ensure this spacing is sufficient. Kit designs assume panels in portrait orientation, standard tile roof hooks, due south orientation, no shading or other site specific issues. PV kits are subject to availability and only while stocks last.
We do our utmost to ensure information and documentation on our website and on easy-pv is accurate and up to date. Midsummer Energy take no liability should any of this information or documentation be incorrect or outdated, and it is ultimately the responsibility of the buyer/customer to ensure they are satisfied with the products and system design prior to purchase.
Quotes & Orders
Prices on quotes (whether on Midsummer or Easy PV) are valid for a maximum of 30 calendar days from the date of issue.
Prices on orders (whether on Midsummer or Easy PV) are valid for a maximum of 30 calendar days from the date of issue. If you are placing orders for dispatch further in the future than 30 calendar days, they may be subject to price changes.
Unless you have credit terms with us payment must be made prior to despatch. We accept bank transfers, debit card payments online or over the phone, cash, bitcoins, paypal and credit cards. Paypal and card transactions are subject to 3% and1.5% fees respectively.
Payment terms and credit limits on any credit facility offered are at the discretion of Midsummer Energy Ltd and subject to our Credit Terms. Late payment of invoices will lead to the removal or reduction of a credit facility.
Retention of Title
Midsummer Energy Ltd retains legal ownership of all goods supplied until full payment has been received, and reserves the right to enter the buyer’s premises for the purpose of repossesing the goods, in the event that payment in full is not received in accordance with agreed terms.
Midsummer Energy Ltd further retains title of any goods supplied until all outstanding invoices on the buyer’s account have been settled in full.
DeliveryOrders placed and confirmed before 5pm two working days before despatch can normally be despatched for next working day delivery, subject to stock availability. Unless you have credit terms with us payment must be made prior to despatch.
Delivery is by pallet courier, or DPD couriers for smaller items. Title and risk in the goods passes to the buyer on delivery. Palletised deliveries are always kerbside, at the driver's discretion / access limitations they may be able to move the goods on to the property.
Although we are selective about which couriers we use, and aim to only partner with those offering reliable service, we do not guarantee timed or next day services.
Should a timed delivery service fail (a 1hr grace period applies) we will reimburse for the timed service surcharge. Standard next working day services are not guaranteed unfortunately, and if they fail the charge will still apply. We do not accept liability for any further costs arising from a failed delivery. It is the buyer's responsibility to ensure that someone will be available at the address given to receive, inspect and sign for the delivery and any delivery that is attempted but fails because no-one was there will be chargeable. If the address or date are incorrect and a redelivery is required, these are also chargeable in full.
It is the buyer’s responsibility to advise us of any access restrictions at the delivery address prior to order dispatch. Many of our couriers deliver on large articulated lorries, if they cannot gain access to the delivery site due to restrictions that Midsummer Energy were not forewarned of, we will not be liable for incurred costs and a redelivery charge will apply which must be paid in full prior to redelivery being attempted.
- Next day - delivery up to 18:00 on the next working day after dispatch
Extra services available (for parcels only):
- Monday to Saturday Before 10.30 - delivery before 10.30am on the day after dispatch
- Monday to Sunday Before 12 - delivery before 12:00pm on the day after dispatch
- Collection from our warehouse in Cambridge is free, but needs to be booked in with us - please contact your account handler to arrange a collection time slot
Tracking your order
You will normally receive an email with details on how to track your order. We cannot guarantee to provide an ETA on orders that are booked on a next working day service. Please make sure to provide a mobile number, as for DPD deliveries you will then receive a text detailing a delivery window.
When your order arrives
As soon as you receive your order please check the contents. Any damage to the packaging or goods should be noted when you sign for the goods. While it's rare for breakages to happen in transit, it can happen, so if you have ordered solar panels we very strongly recommend you check the panels BEFORE signing with the courier that it has been received in good condition. Else, please sign as unchecked. You should check the contents against the packing note or quotation that you have received. Any missing or damaged items should be reported to us within two working days by phone or email. Midsummer will not be liable for the cost of replacement goods if notified after this period.
Midsummer will refund for or replace any goods which arrive damaged, with replacements sent on a next day basis subject to stock availability, but will not be liable for any further costs arising from the arrival of damaged goods on site. Delayed deliveries and damage in transit can happen occasionally, and may impact installations planned for the day of delivery. That is a risk associated with delivering to site directly (offset by an operational saving on rent for storage of stock) and should be priced into the installation. Midsummer will work closely with customers to resolve issues as quickly and inexpensively as possible, but our financial liability for delays, errors and damage in transit is strictly limited to the value of the order itself, including delivery.
We endeavour to keep the information on our website accurate and fully up-to-date, and aim to fulfil orders promptly and to the full satisfaction of our customers. However, we do reserve the right to refuse orders at our sole discretion, to change the price and specification of items listed on the website, and to withdraw items from sale at any time.
Please see our Returns policy for full details for B2B sales.
For retail/B2C sales, if you wish to return an item/order, you need to tell us within 14 days of receiving your goods that you'd like to return them. You have 28 days from when you received the goods to facilitate this return. The cost of the original delivery charge is non-refundable, and the cost of returning the goods is the responsibility of the buyer.
We aim to provide a helpful, friendly service. However, if you do find any cause for complaint, please get in touch, and we will do our best to resolve the problem to your satisfaction. In the unlikely event of a legal dispute, you agree to be governed by the laws of England, and submit to the exclusive jurisdiction of the English courts.
We reserve the right to suspend customer accounts in the event of any customer being verbally abusive or threatening with our staff. Such behaviour is unacceptable and will result in the account being suspended. Any undispatched orders will be cancelled and all outstanding invoices on the account will need to be settled within terms.
These Conditions are deemed accepted by the customer when products or services have been accessed or ordered by the customer.
For a bespoke quote or to check prices call us on 01223 851535