Terms and Conditions of trade
Orders can be placed via this website, via easy-pv.co.uk, over the phone and by email. It is the customers responsibility to check that the details of quotes and proformas are correct before confirming the order (payment of a proforma and/or collection of a kit are to be taken as confirmation of the associated proforma or quote).
Our mounting calculations are based on 1200mm hook spacing; we recommend under all circumstances to verify snow and wind loadings to ensure this spacing is sufficient. Kit designs assume panels in portrait orientation standard tile roof hooks, due south orientation, no shading or other site specific issues. PV kits are subject to availability and only while stocks last.
Unless you have credit terms with us payment must be made prior to despatch. We accept bank transfers, debit card payments online or over the phone, cheques, cash, bitcoins, paypal and credit cards. Paypal and credit card transactions are subject to 3% and 2% fees respectively.
Payment terms and credit limits on any credit facility offered are at the discretion of Midsummer Energy Ltd and subject to our Credit Terms. Late payment of invoices will lead to the removal or reduction of a credit facility.
Retention of Title
Midsummer Energy Ltd retains legal ownership of all goods supplied until full payment has been received, and reserves the right to enter the buyer’s premises for the purpose of repossesing the goods, in the event that payment in full is not received in accordance with agreed terms.
Midsummer Energy Ltd further retains title of any goods supplied until all outstanding invoices on the buyer’s account have been settled in full.
DeliveryOrders placed before 11am can normally be despatched for next working day delivery, subject to stock availability. Unless you have credit terms with us payment must be made prior to despatch.
Delivery is by courier, or royal mail for smaller items. Timed and Saturday deliveries are available for an additional charge. Title and risk in the goods passes to the buyer on delivery.
Although we are selective about which couriers we use, and aim to only partner with those offering reliable service, we do not guarantee timed or next day services.
Should a timed or next working day delivery service fail (for timed services, a 1hr grace period applies), we will reimburse for the timed service and the standard next working day service, but do not accept liability for any further costs arising from a failed delivery. It is the buyer's responsibility to ensure that someone will be available at the address given to receive, inspect and sign for the delivery and any delivery that is attempted but fails because no-one was there will be chargeable.
- Next day - delivery up to 18:00 on the next working day after dispatch
Extra services available:
- Before 10.30 - delivery before 10.39am on the day after dispatch
- Before 12 - delivery before 12:00pm on the day after dispatch
- Saturday (for pallets, we must know by cut-off on Thursday to arrange this properly for Friday dispatch)
- Saturday before noon (for parcels only)
- Sunday (for parcels only)
- Collection from our warehouse in Cambridge is free.
Tracking your order
You will normally receive an email with details on how to track your order. We can not guarantee to provide an ETA on orders that are booked on a next working day service. Please make sure to provide a mobile number, as for DPD deliveries you will then receive a text detailing a delivery window.
When your order arrives
As soon as you receive your order please check the contents. Any damage to the packaging or goods should be noted when you sign for the goods. While its rare for breakages to happen in transit, it can happen, so if you have ordered solar panels we very strongly recommend you check the panels BEFORE signing with the courier that it has been received in good condition. Else, please sign as unchecked. You should check the contents against the packing note or quotation that you have received. Any missing or damaged items should be reported to us within 24 hours by phone or email. Midsummer will not be liable for the cost of replacement goods if notified after this period.
Midsummer will refund for or replace any goods which arrive damaged, with replacements sent on a next day basis subject to stock availability, but will not be liable for any further costs arising from the arrival of damaged goods on site. Delayed deliveries and damage in transit can happen occasionally, and may impact installations planned for the day of delivery. That is a risk associated with delivering to site directly (offset by an operational saving on rent for storage of stock) and should be priced into the installation. Midsummer will work closely with customers to resolve issues as quickly and inexpensively as possible, but our financial liability for delays and damage in transit is strictly limited to the value of the order itself, including delivery.
We endeavour to keep the information on our website accurate and fully up-to-date, and aim to fulfil orders promptly and to the full satisfaction of our customers. However, we do reserve the right to refuse orders at our sole discretion, to change the price and specification of items listed on the website, and to withdraw items from sale at any time.
If a product we sell proves to be defective, you should notify us within seven days. We will take the goods back and replace the item or refund the money you have paid, including delivery costs. You may also return unwanted items within two weeks, provided they are still in their original, undamaged packaging. If you return an unwanted item, you are responsible for delivery of the item back to us, adequately insured, at your expense. We will refund the price of the item (less restocking charge), but not the cost of delivering it to you.
Many of our products are covered by manufacturers warranties. See the individual product pages or the manufacturers websites for details. If you need to make a claim under warranty, please get in touch as the procedure can be different for different manufacturers. For inverter returns please use our Inverter Return Form.
We aim to provide a helpful, friendly service. However, if you do find any cause for complaint, please get in touch, and we will do our best to resolve the problem to your satisfaction. In the unlikely event of a legal dispute, you agree to be governed by the laws of England, and submit to the exclusive jurisdiction of the English courts.
These Conditions are deemed accepted by the customer when products or services have been accessed or ordered by the customer.
For a bespoke quote or to check prices call us on 01223 851535